Challenge
The client faced several issues with their existing drawback service provider, including unresponsiveness and failure to meet deadlines. Additionally, the client had compliance concerns due to working with leveled Bills of Materials (BOMs). They required a new solution that offered responsive service and ensured compliance.
Solution
J.M. Rodgers (JMR) addressed the client’s challenges by assembling an internal account team led by a licensed customs broker and a data analyst with extensive experience in manufacturing drawback.
- BOM Mapping: The team meticulously mapped out the BOM to establish a compliant process, ensuring no double dipping on claims (i.e., claiming on the same import twice).
- Component Tracking: Given the continually expiring components in the BOM, JMR created an internal process to prevent claiming refunds on outdated components.
Results and Benefits
The implementation of these processes provided a hands-on, personalized service that exceeded customer expectations. Key outcomes included:
- Increased Refund Opportunities: Identification of unclaimed opportunities, significantly expanding the client’s refund potential.
- Compliance and Efficiency: An organized and efficient process that ensured compliance and timely submissions.
- Catching Up on Past Claims: The team successfully caught up on all past years’ exports and established a routine for quarterly claims, maximizing the client’s true refund potential.
Photo by Homa Appliances on Unsplash
